
Let's Talk Fairy Floss!
We're passionate about all things fairy floss, here's everything you need to know about booking, ordering, and enjoying it. Still got a question? We're always happy to help.
Corporate
Do you offer custom branding for corporate orders?
Yes, we'll design your branding to match your logo and colours, send you a mockup to approve, then produce once you've signed off. Nothing goes to print without your okay.
Is there a minimum for branded or bulk orders?
Yes, our corporate branded cans have a minimum order of 100 cans. Pricing starts from $5 per can. If you need a larger quantity, get in touch and we'll put together a quote for your order.
Can you match our brand colours?
We'll always do our best to work within your brand colours. Because we use all-natural colours and flavours, exact colour matching for sprinkles/ edible logos etc isn't always possible, but we'll talk you through the closest options before anything is decided on.
Can you create a custom flavour?
Yes - depending on the quantity and lead time, we can work with you on a custom flavour to suit your brand or activation. Get in touch with your idea and we'll let you know what's possible.
What can we customise?
We can customise the sticker to suit your brand, campaign or event, and we can also work with you on floss colours (depending on qty) and flavours. If you have something specific in mind, send it through - we love working out how to make an idea work.
Can you help with the sticker design?
Absolutely. Send us your logo, brand guidelines or campaign artwork and we'll put together a sticker mockup for approval. If you already have finished artwork, you can send that through too.
Is the floss allergy friendly?
Yes - our fairy floss is made without gluten, dairy, egg, nut and soy products. We also use all-natural colours and flavours and no
preservatives for our signature fairy floss. If coloured fairy floss is required, there may be some variation to this, however we can always chat through this with you.
How far in advance should we order branded cans?
We recommend getting in touch as early as possible, particularly for larger orders or custom flavours. Around 3- 4 weeks is ideal for most corporate orders, but if you're working to a shorter turnaround, still get in touch, we'll
always let you know what we can realistically make happen.
Can you handle large-volume orders?
Yes, we've produced corporate orders from 100 cans through to thousands. Let us know your quantity, event date and delivery location and we'll confirm timing and pricing.
Do you deliver corporate orders interstate?
Yes, we can send corporate orders Australia-wide. Freight is quoted based on the size of the order and delivery location, and we time production as close to your event as practical so the floss arrives fresh and fluffy.
How long does the fairy floss stay fresh?
Our fairy floss can stay fresh for up to 3 months when sealed and stored correctly. For events, we prefer to produce it as close to the event date as possible, usually within the couple of weeks beforehand.
Can you provide samples before we place a larger order?
Yes, if you're considering Floss for a brand activation, event or retail opportunity, get in touch and we can chat through sample options.
Do you offer live spinning for corporate events?
Yes, our Cart and Trailer are both available for corporate events and brand activations. We can customise toppings, edible logos and other elements to suit your event.
Cart & Trailer Hire
What's included with cart or trailer hire?
Our fully operated fairy floss Cart or Trailer includes everything you need for a standout experience: machine and
Cart/Trailer hire, plus 2 attendants for the duration of your package. We'll work with you to customise your floss for your event & it will all be confirmed prior to your event. Check “Booking & Payment” below for power and space requirements.
What's the difference between the Cart and the Trailer?
The Cart needs a 1.5m x 1.5m space and is a great option for indoor events, corporate activations and events where you want a smaller footprint. The Trailer needs 3.6m x 2m, is all-weather and works well for outdoor events,
larger crowds and longer activations. Not sure which fits your space? Get in touch and we'll help you figure it out.
How much fairy floss can you serve?
We generally serve around 100 - 120 floss puffs per hour, depending on the event conditions and guest flow. For high-volume events, we'll talk through expected attendance with you and recommend the best setup.
Do you travel outside Adelaide?
Travel within a 20km radius of Adelaide is included. For locations outside this area, travel fees may apply.
Can I add extras like custom toppers or cart decals?
Yes, our packages are offered at a fixed fee, and any additional requirements like vinyl decals, specialty toppers or other custom requests may incur an extra cost. We'll confirm everything with you before your event.
What do I need to provide on the day?
A standard, power source is required. We supply a 15-metre extension cord, if additional leads are needed, these must be supplied by the client.
How much space do you need?
The Cart requires a minimum 1.5m x 1.5m space. The Trailer requires approximately 3.6m x 2m. We also need safe, clear access for setup and pack down. Unsure? Always get in touch with details on your space & we can let you know what will fit.
How far in advance should I book?
The earlier the better, particularly for weekends and busy event periods. Your date isn't secured until your booking deposit has been paid, so if you have a date in mind, get in touch and we'll check availability.
Party Cans & Gifts
How do I order custom fairy floss?
Head to Shop and select your fairy floss quantity and flavour. From there, use the dropdown options to choose whether you'd like a custom sticker or a redesigned one, when you'd like your floss made, and local pickup if needed. Then simply add to cart and checkout.
What quantities can I order?
Our Party Favour cans come in boxes of 12, 24 or 36. Need more? Simply select multiple boxes to make up the quantity you need. For 100+ custom branded cans, head over to our Corporate page.
Can I choose a custom sticker?
Yes, select the Custom Sticker option from the dropdown when ordering. Custom stickers are an additional $10. We'll be in touch after your order is placed to organise the details and design.
My event isn't for a while — do I have to receive my floss straight away?
Not at all. When ordering, use the “When would you like your floss made?” dropdown to let us know when you need it. We'll time your order accordingly, so your floss is made nice and close to your event.
Can I choose local pickup instead of shipping?
Yes, simply select Local Pickup from the dropdown when placing your order. Pickup is available Thursdays from 9:30–11:30am in Peterhead SA 5016.
How do I keep my fairy floss fresh?
Keep your fairy floss sealed in its can until you're ready to serve or enjoy it. Store it somewhere cool and dry, out of direct sunlight, and try to avoid unnecessary vibration or movement, both heat and movement can cause the floss to lose its fluffiness and shape.
How long will the fairy floss last?
When kept sealed and stored correctly, the fairy floss can stay fresh for up to 3 months. We still prefer to make your order as close to your event as practical, which is why you can choose when you'd like your floss made when
What if I need more than 36 cans?
Our Party Cans come in boxes of 12, 24 or 36, and you can select multiple boxes to make up the quantity you need. For example, if you need 60 cans, simply order a box of 24 and a box of 36. For 100+ custom branded
cans, head over to our Corporate page.
How long does shipping take?
Orders are dispatched 5 business days from when you place the order. We ship via Express Post, it costs a little more, but it means less time in transit and floss that arrives as fresh and fluffy as it should be. Tracking is provided as soon
as your order is dispatched.
What if my order is delayed in transit?
Once your order is in the post, delivery timing is outside our control. We'll always help if something looks delayed and provide any information we can, but we can't guarantee post delivery times once your order has left us.
Express post is usually 1-3 business days.
Do you offer free shipping?
Yes, Party Can orders over $200 receive free shipping. This applies to Party Can orders only.
Still Got a Question?

Want the Full Ingredient Breakdown?
For a full list of ingredients, allergen information, and nutritional details, head to our Nutritional Information page.

